Refund policy
Written plainly, including the cases where the answer is no.
Template — review before launch
This policy is a working starting point drafted for a service of this type. It is not legal advice. Have a solicitor in your operating jurisdiction review and adapt it — particularly the sections on data transfers, refunds and liability — before you rely on it.
Last updated: 10 August 2026
1.Automatic refunds
You do not need to ask for these. They happen on their own and appear in your balance immediately:
- A placement that cannot be delivered after our retries.
- A placement that fails post-publication verification and cannot be replaced.
- A marketplace order a publisher does not fulfil within its stated window.
- An order we decline for policy reasons.
2.Refunds on request
Email support@seo.nulldesign.co or reply in the order thread. We approve these routinely:
- Any order that has not yet started, for any reason.
- A delivered placement that clearly does not match what the product described.
- A duplicate order created by a payment or API error.
- An unused subscription period where you never created a project.
3.What we do not refund
Rankings that did not move. We sell placements, not positions, and we say so before you buy. Search results depend on your site, your competitors and decisions made by search engines that nobody outside them controls.
Completed, verified placements you changed your mind about. Once an article is published on a third-party site the work has been done and the cost incurred.
Placements removed after the guarantee window. Inside the window we rebuild them free. Outside it, we cannot compel a publisher to keep content live.
Subscription periods already used. Cancelling stops the next renewal; the period you already paid for runs to its end.
4.Where the money goes
Refunds go to your account balance by default, which is instant and immediately spendable.
You can withdraw balance to the original payment method instead. Card and PayPal withdrawals take five to ten working days and are subject to the provider's fees; crypto withdrawals are subject to network fees.
5.Chargebacks
Please contact us before raising a chargeback — almost every dispute is faster to resolve directly, and a chargeback locks the funds for weeks while the bank investigates. Accounts with an open chargeback are suspended until it is resolved.
6.How long it takes
Automatic refunds are instant. Requested refunds are reviewed within one working day. If we disagree with a request we will explain why rather than simply declining it.